On this episode of How My Friends Negotiate, host Andrea Schneider welcomes Jason P. Armstrong, retired police chief, nationally recognized leadership expert, and former Ferguson police chief, for a powerful conversation about negotiation under pressure. Drawing from more than two decades of leadership in high-stakes environments, Jason reflects on why he defines success in negotiation not simply by outcomes, but by whether people leave an interaction with dignity intact. His approach highlights the power of listening, empathy, and intentionality—even in moments of extreme pressure.
On this episode of How My Friends Negotiate, host Andrea Schneider welcomes Jason P. Armstrong, retired police chief, nationally recognized leadership expert, and former Ferguson police chief, for a powerful conversation about negotiation under pressure.
Drawing from more than two decades of leadership in high-stakes environments, Jason reflects on why he defines success in negotiation not simply by outcomes, but by whether people leave an interaction with dignity intact. His approach highlights the power of listening, empathy, and intentionality—even in moments of extreme pressure.
This episode offers practical lessons on empathy, de-escalation, and finding better outcomes when the stakes are real.